Welcome to the JPL Telecom Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required. Please Click Here to be redirected to our support center ticket tracking site or you may Click Here to request remote technical support. By requesting remote technical support you understand that you may be required to run a small file on your computer in order for our technical support team to gain access. JPL Telecom uses a highly secured remote maintenance solution. Our connections are established via fully encrypted data channels using 1024-bit RSA key exchange and 256-bit AES session encoding.

Our remote control software includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.

The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

In addition to the PartnerID our remote control software generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system.

Security relevant functions like file transfer require additional, manual confirmation of the remote partner.

Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.